Privacy Policy

Last Updated: 6/2/2025

At Shipcrew, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you engage our services.

1. Information We Collect

We collect information in the following ways:

Information You Provide

  • Contact information (name, email, phone number)
  • Business information (company name, role, industry)
  • Project requirements and specifications
  • Payment information (processed securely through third-party providers)
  • Communication records and feedback

Information Automatically Collected

  • Website usage data and analytics
  • IP address and browser information
  • Device and operating system details
  • Referral sources and page interactions

2. How We Use Your Information

We use your information for the following purposes:

  • Providing and delivering our development services
  • Communicating about your project and providing support
  • Processing payments and managing billing
  • Improving our services and website functionality
  • Sending project updates and relevant business communications
  • Complying with legal obligations and protecting our rights
  • Marketing our services (with your consent where required)

3. Data Sharing and Disclosure

We do not sell your personal information. We may share data in these circumstances:

  • Service Providers: Third-party tools for payments, analytics, and project management
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, acquisition, or asset sale
  • Consent: When you explicitly authorize sharing
  • Project Collaboration: With your team members as necessary for project delivery

4. Data Security

We implement appropriate security measures to protect your information:

  • Encrypted data transmission and storage
  • Access controls and authentication requirements
  • Regular security audits and updates
  • Secure development practices in all our projects
  • Staff training on data protection best practices
  • Incident response procedures for potential breaches

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as necessary to:

  • Provide ongoing services and support
  • Comply with legal and regulatory requirements
  • Resolve disputes and enforce agreements
  • Maintain business records for operational purposes

Project-related data is typically retained for 3 years after project completion, while communication records may be kept for 7 years for business and legal purposes.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access: Request information about data we hold about you
  • Correction: Request correction of inaccurate or incomplete data
  • Deletion: Request deletion of your personal data (subject to legal requirements)
  • Portability: Request transfer of your data to another service
  • Restriction: Request limitation of data processing
  • Objection: Object to certain types of data processing
  • Withdraw Consent: Withdraw consent for data processing where applicable

To exercise these rights, please contact us using the information provided below. We will respond within 30 days of your request.

7. Cookies and Tracking

We use cookies and similar technologies to:

  • Remember your preferences and settings
  • Analyze website traffic and user behavior
  • Improve website functionality and user experience
  • Measure the effectiveness of our marketing efforts

You can control cookie preferences through your browser settings. However, disabling cookies may affect website functionality.

8. Third-Party Services

We work with trusted third-party services that may have access to your data:

  • Payment Processors: For secure payment handling
  • Analytics Tools: To understand website usage (e.g., Simple Analytics)
  • Communication Platforms: For project collaboration and support
  • Development Tools: For project management and delivery
  • Cloud Services: For secure hosting and storage

These services have their own privacy policies and security measures. We carefully vet all third-party providers to ensure they meet our data protection standards.

9. International Data Transfers

As we serve clients globally and work with international service providers, your data may be transferred and processed in countries other than your own. We ensure that:

  • Adequate protection measures are in place for international transfers
  • We comply with applicable data protection laws
  • Standard contractual clauses or other legal mechanisms are used when required
  • Data recipients maintain appropriate security standards

10. Children's Privacy

Our services are designed for businesses and individuals over 18 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes:

  • We will update the "Last Updated" date at the top of this policy
  • We will notify you of material changes via email or website notice
  • Your continued use of our services constitutes acceptance of the updated policy
  • We encourage you to review this policy periodically

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Shipcrew - Privacy Team

Email: privacy@shipcrew.co

Website: www.shipcrew.co

Business Address: United Kingdom

We are committed to addressing your privacy concerns promptly and transparently.

Acknowledgment: By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.

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